Privacy policy

This Privacy policy explains how Creo Design Shop processes the personal information of its customers and users of its online services and how the processing of personal information may be affected.

Registrar

Creo Design Shop

Neilikkatie 6 B 49

01300 Vantaa

Contacts

customerservice@creodesignshop.com

Name of the register

Creo Design Shop e-commerce customer register.

Purpose of the processing of personal data

Personal data is processed for the maintenance and management of customer relationships in e-commerce customers, such as the contacts required by the customer relationship and direct marketing. The customer has the right to prohibit the use of personal data for direct marketing.

Information content of the register

The information to be stored in the register is: Customer's first and last name, customer number, address, telephone number, e-mail, web address, language, information on marketing permits and prohibitions, information on purchases, deliveries and discounts, and possible usernames and passwords.

Regular sources of information

The sources of information are generally from the customer him/herself for e-commerce orders, via return and other forms, by phone, e-mail or other similar means.

Regular disclosures

The information is used only for customer relations and is not regularly passed on to third parties. However, the information may be disclosed in connection with activities related to the technical management of e-commerce (eg. server or e-commerce platform management), the delivery of orders, the collection of unpaid invoices, and to the authorities if required and permitted by law.

Data storage and destruction

Customer register information is retained for the duration of the customer relationship. However, order, billing and payment information is retained in the same way as other accounting material. Data that has become redundant will be safely disposed of.

Use of cookies

We may use cookies to track visitor traffic and improve the quality of service, which are stored on the user's computer. Cookies are limited in time and do not harm the user's computer.

Registry security principles

The customer register is treated confidentially. The registry is adequately protected from outsiders by firewalls and other technical protections. The register will be kept in electronic form only and random paper prints will be destroyed immediately and properly.

The register shall be used only by persons whose job description includes its use and who are bound by professional secrecy. Each user in the register has a personal username and password.

Right of inspection

In accordance with the Personal Data Act, everyone has the right to check what information about him or her has been stored in the personal register. The request for inspection must be sent by a handwritten document or an equivalent certified document. Requests should be sent to Creo Design Shop Customer Service, whose details are provided at the beginning of this leaflet. Customer service will also respond to any requests for additional information.

Updating information

The customer can update their name and address information in their online store profile or contact our customer service to update their information.

Other rights related to the processing of personal data

The customer has the right to refuse the processing of his data for marketing purposes. A request for a data processing restriction should be submitted by email to Creo Desing Shop Customer Service.

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